To return products due to defects, incorrect product, incorrect shipments, or any other reason, a Return Material Authorization (RMA) is required. Please notify our Customer Service department to request a Return Material Authorization and provide the original order number, and the nature of the problem.
A return material authorization must be requested within 30 days of receiving the product, or up to the discretion of the Outdoor GreatRoom Company
RMA’s will be closed if the merchandise is not delivered within 14 days of receiving the Return Material Authorization.
Any returned merchandise to receive a credit must be returned in original shipping cartons, with proper packaging in place, and be in sellable condition; an inspection upon return will take place.
Products deemed to be beyond the warranty date, those which have been used, product that is not manufactured by the Outdoor GreatRoom Company, or for which credit is not to be issued, will be held for 14 days. Customers will be contacted and may request a return shipment at their own expense.
Custom and White Label items may not be returned for credit.
Any products received back to the Outdoor GreatRoom Company (with an RMA) after 45 days, will not be given credit
Freight charges must be prepaid on orders that are returned due to buyer’s remorse or order error.
The Outdoor GreatRoom Company reserves the right to select the transportation carrier on all orders. However, OGC tries to comply with customer requests for specific carriers so long as OGC’s paid transportation costs are acceptable.
OGC will make every effort to honor specific carrier routing requests when the customer is responsible for the freight charges. It is the customer’s responsibility to inform OGC of the preferred carrier(s) for each origin/destination combination. Shipments tendered to the customer’s preferred carrier(s) must be “freight collect” or “third party billed.” OGC is not responsible for the service provided by the customer’s carrier.
Customer requests for airfreight, dedicated truck, expedite carriers or overnight shipments will result in freight costs being charged back to the customer. Additional accessorial charges including Layover, Reconsignment, Inside Delivery, etc. Incurred will be passed along to the customer.
OGC shall have no liability for failure to deliver or perform or for the delay in delivery, due to any cause outside the control of OGC. The liability of the carrier constitutes the transport of property with reasonable dispatch and delivery within a reasonable time.
The Outdoor GreatRoom Company reserves the right to bill actual freight charges in situations where the customer request is outside the normal shipment & delivery practices.
