Product Support - Warranties
To streamline the warranty process and ensure hassle-free assistance, simply register your product with the Outdoor GreatRoom Company. Take a moment to register now and enjoy the benefits of effortless warranty support for your valued purchase.
| Gas Fire Pit Tables | Warranties |
| Ignition & electronics | 1 year |
| Structural/Bases | 3 years, see Supercast section below |
| Finish | 1 year |
| Stainless steel burners | Limited lifetime (10 years residential and 5 years commercial) |
| Outdoor Gas Fireplaces | Warranties |
| Ignition & electronics | 1 year |
| Structural/Bases | 3 years |
| Finish | 1 year |
| Stainless steel burners | Limited lifetime (10 years residential and 5 years commercial) |
| Intrigue Outdoor Lantern | Warranties |
| Base | 1 year |
| Glass | 30 days |
| Indoor Fireplaces | Warranties |
| LED lighting, fan and heater system | 2 year |
| Remote | 1 year |
| Outdoor Furniture | Warranties |
| Framework | 3 year |
| Cushions | 1 to 3 years |
| Kenwood Benches | 1 year |
| Outdoor Kitchens | Warranties |
| Complete | 1 year |
| Stucco / Tile | 1 year |
| Side-burner | 1 year |
| Refrigerator & Compressor | 1 year parts & labor |
| Structural | 5 year |
| Accessories | Warranties |
| Tan protective fire pit & fireplace covers | 1 year |
| Glass for glass wind guards | 90 day |
| Glass wind guard brackets | Limited lifetime (10 years residential and 5 years commercial) |
| Non-Combustible Mantels | Warranties |
| Finish | 1 year |
| Structural | 3 year, see Supercast section below |
| Supercast Concrete | Warranties |
| Finish | 1 year |
| Structural | 1 year |
| Non-structural hairline cracks | Non-structural hairline cracks are possible, and shall not be considered a manufacturing defect. |