Our Shipping Policy

The Outdoor GreatRoom Company will ship small parcel orders within 2 business days of your order. Orders will deliver within 3-8 days based on location.

Products that require LTL will ship from our facility within 3-5 business days. Orders will deliver within 5-10 days based on location.

If special shipping is required, please email orders@outdoorrooms.com, or call (866) 303-4028.

** Please note that any products that are visible through the packaging or crates must be inspected prior to signing for the delivery. If there is any damage and it is not noted on the Bill of Lading or if the order is not refused, the receiver will be responsible for the replacement cost. The Outdoor GreatRoom Company (OGC) will not be able to file a freight claim in such cases.