Save 30% on all Brooks, Kenwood, Montego, Stonefire, and Darien models for a limited time!

Discount automatically applied at checkout.

SHOP NOW
Two children and an individual next to a fire pit table outside

Product Support

The Denali Brew Linear Gas Fire Pit Table surrounded by some patio furniture on a deck

We’re here to help.

Leading the industry in a variety of products and support which exceed our customer expectations, our team will not compromise in design, safety, or performance. What can we help you with?

Call us toll free at
1.866.303.4028

Videos & Other Resources

Manual Ignition Direct Spark Ignition
Support & Maintenance Additional Resources

  • Troubleshooting Videos

Manual Ignition

A thumbnail for a video that shows you how to light an outdoor gas fire pit table

How To Light an Outdoor Gas Fire Pit Table
An Outdoor GreatRoom Company employee

Crystal Fire Plus Burner Installation
A close up of the Crystal Fire burner and fire gems

Sparker Will Not Spark When Trying to Light
A linear Crystal Fire burner with fire gems near the burner

Flame Won’t Stay Lit

Burner Sparks But Flame Will Not Light

Converting Your Crystal Fire Plus Burner from Propane to Natural Gas
A side-by-side photo of the side access door on a linear gas fire pit table

20 Pound Propane Tank Troubleshooting
A thumbnail for a video that highlights how to troubleshoot a Crystal Fire burner

Changing Your Crystal Fire Plus Thermocouple and Sparker

Direct Spark Ignition

A thumbnail for a video that highlights how to set up the wiring on a Crystal Fire burner

Direct Spark Ignition Installation for Crystal Fire Plus Burners
An outdoor commercial space using an Uptown Linear Gas Fire Pit Table

Startup Sequence for Electronic Ignition (DSI)
A thumbnail for a video that highlights a wiring setup for a control panel

Sparker Won’t Spark When Lighting a Direct Spark Ignition Crystal Fire Plus Burner
A thumbnail for a video that showcases a sensor

Flame Goes Out When Lighting a Direct Spark Ignition Crystal Fire Plus Burner

Support & Maintenance

The Outdoor GreatRoom Company logo with the text "Resealing your Uptown Gas Fire Pit Table" underneath

How to Reseal Your Uptown Gas Fire Pit Table
The Outdoor GreatRoom Company logo with the text "Assembling Your Round Glass Wind Guard" underneath

How to Assemble a Round Glass Wind Guard

Helpful Links

Let's get you where you need to go

Use the links below to quickly navigate through our website.

  • View Product Manuals →

  • View Product Warranties →

  • View Product Registration →

  • Live Chat →

  • Contact Form →

  • View FAQs →

  • Troubleshooting →

  • Ideas & Inspiration →