Product Support - The Outdoor GreatRoom Company

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Troubleshooting Videos

Manual IgnitionDirect Spark IgnitionSupport & Maintenance

How To Light an Outdoor Gas Fire Pit Table

Crystal Fire Plus Burner Installation

Sparker Will Not Spark When Trying to Light

Flame Won’t Stay Lit

Burner Sparks But Flame Will Not Light

Converting Your Crystal Fire Plus Burner from Propane to Natural Gas

20 Pound Propane Tank Troubleshooting

Changing Your Crystal Fire Plus Thermocouple and Sparker

Direct Spark Ignition Installation for Crystal Fire Plus Burners

Startup Sequence for Electronic Ignition (DSI)

Sparker Won’t Spark When Lighting a Direct Spark Ignition Crystal Fire Plus Burner

Flame Goes Out When Lighting a Direct Spark Ignition Crystal Fire Plus Burner

How to Reseal Your Uptown Gas Fire Pit Table

How to Assemble a Round Glass Wind Guard

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