Warranties

The warranty terms listed below apply to current year models and are for informational purposes only. Please refer to your Owner’s Manual for the warranty terms that apply to your particular product. If you do not have your Owner’s Manual, you may download a copy or call Outdoor GreatRoom Customer Service at 1.866.303.4028, Monday-Friday, 8 am – 4:30 pm CST.

Gas Fire Pit TablesWarranties
Ignition & electronics1 year
Structural/Bases3 years, see Supercast section below
Finish1 year
Stainless steel burnersLimited lifetime
Outdoor Gas FireplacesWarranties
Ignition & electronics1 year
Structural/Bases3 years
Finish1 year
Stainless steel burnersLimited lifetime
Intrigue Outdoor LanternWarranties
Base1 year
Glass30 days
Indoor FireplacesWarranties
LED lighting, fan and heater system2 year
Remote1 year
Outdoor FurnitureWarranties
Framework3 year
Cushions1 to 3 years
Kenwood Benches1 year
Outdoor KitchensWarranties
Complete1 year
Stucco / Tile1 year
Side-burner1 year
Refrigerator & Compressor1 year parts & labor
Structural5 year
AccessoriesWarranties
Tan protective fire pit & fireplace covers1 year
Glass for glass wind guards90 day
Glass wind guard bracketsLimited lifetime
Non-Combustible MantelsWarranties
Finish1 year
Structural3 year, see Supercast section below
Supercast ConcreteWarranties
Finish1 year
Structural1 year
Non-structural hairline cracksNon-structural hairline cracks are possible, and shall not be considered a manufacturing defect.

Please note: Supercast warranty terms apply for all Supercast-related claims regardless of the product type or the product’s general warranty terms.

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